If you haven't found an answer to your query our Client Concierge team are here to help.

Please note: We're currently experiencing issues with our customer service inbox and may be delayed in responding. Thank you for your patience as we work to resolve this.

Nadine Merabi Site

Return Portal

Nadine Merabi 

SOJO has a speedy turnaround time of 7 days.

SOJO has a speedy turnaround time of 7 days.

How long does it take?

MERABI x SOJO Tailoring

Where do I track my UK parcel?

How much is shipping in the UK?

Where do I track my UAE, Qatar, Australia, and Worldwide parcel?

How long does delivery take in the UK?

Do you offer free delivery?

How will I know my order has been dispatched?

Do you ship to Australia?

How much is Norway, Switzerland, UAE, Qatar, and Worldwide shipping?

How long is delivery to Norway, Switzerland, UAE, Qatar, and Worldwide?

Import Duty and Taxes

Delivery & Tracking

How do I arrange a return?

Do I need to pay for my return?

You've received my MERABI back, how long until I receive my refund?

Do you offer exchanges?

How do I track my return to you?

Can I return order to the store?

What should I do if the return portal is not working?

I'm located outside the UK/US – can I exchange an item?

Returns

How will I receive my MERABI gift card?

Can I create a gift card with a custom value?

Can I get a refund for my gift card?

How long are gift cards valid for?

Gift Cards

How can I place an order?

Can I amend or cancel an item from my order?

How do I pay for my order?

Do you offer buy now, pay later options?

Can I add items to my order once it has been placed?

Do you offer Blue Light Discount?

Placing your Order

I'm unsure of my size

How do I know if the length of my MERABI is right for me?

Not sure on which size to order, order two sizes and returning?

Sizing Help

How do I clean my MERABI?

How do I best care for my MERABI?

My MERABI doesn't quite fit right, what should I do?

Product Care

Promotions and Price Match

Can I use more than one discount code?

How do I apply discount code to my order?

Promotions and Discounts

What is MERABI Rewards?

How do I join MERABI Rewards?

How does MERABI Rewards work?

What are perks and benefits of MERABI Rewards?

How do I collect MERABI Rewards points?

Can I collect points in a MERABI store?

Why were points removed from my account?

Why does my Tier status not reflect my current points?

How do I unsubscribe and close my MERABI Rewards account?

What are terms of MERABI Rewards?

Who do I contact about my MERABI Rewards account?

I've moved up a Tier and haven't received my discount code?

Can points from previous orders be added to my account?

I'm missing points from my MERABI Rewards account.

MERABI Rewards

What is SOJO?

What services do SOJO offer?

How does it work?

How much does it cost?

Who will repair/alter my item?

Where is SOJO based?

Where is SOJO available?

Does having an item altered by SOJO affect our returns policy?

Do you offer NHS and Emergency Services Discounts?

Blue Light Card

What are your business hours?

Where are you based?

Our Business

Nadine Merabi Store Opening Hours

Nadine Merabi Store Location

1-1 Personal Styling - Bookings

Store Returns

Nadine Merabi Store

I have another question

Further Support

How long does it take?Updated 5 months ago