Returns
How do I arrange a return?
We are confident you will love your MERABI. However, if it isn't quite right, we have a simple returns process for you to follow!. To arrange a return, please visit the Returns Portal. Click the link to our Returns Manager page and select the website
Do I need to pay for my return?
Yes, please use our Returns Portal to get a reduced rate of £5 (UK orders)/£25 (international orders). As part of our ongoing commitment to environmental sustainability, we have introduced paperless returns labels for UK orders. You will now receive
You've received my MERABI back, how long until I receive my refund?
Please Note: We aim to process returns within 10 working days from the date the return is received at the warehouse, however this currently may take longer due to heavy courier networks and delays returning the your order to our warehouse. Please be
Do you offer exchanges?
Yes! We now offer exchanges for UK customers. If you need a different size or would like to exchange your item for another style, you can do so easily through our returns portal. Simply visit our Returns Portal to start your exchange. Please note:. P
How do I track my return to you?
You can track the status of your return using the return tracking number via the selected courier's website. Once we receive your return, please allow 7-10 business days for refunds to be processed.
Can I return order to the store?
All orders placed online, need to be returned using our returns portal here. Please be aware, that we will not be able to accept returns in our London store for orders placed online. Store purchases can only be returned at the store.
What should I do if the return portal is not working?
If you encounter issues with the return portal, resulting in an inability to download or access your return label or QR code, please contact our support team immediately. We will provide you with the necessary return label or QR code via email to ens
I'm located outside the UK/US – can I exchange an item?
At this time, we do not offer exchanges for customers in the EU or other international locations. We recommend returning your item for a refund and placing a new order for the desired size or style.