I’ve moved up a Tier and haven’t received my discount code?Updated a month ago

Please Note: 

We are currently experiencing technical issues with our customer service inbox and may be delayed in responding to your query.

Our team is working to resolve the issue as quickly as possible. We appreciate your patience and understanding during this time.

All members enter a 35-day pending period when moving into a new tier. The pending period starts from when the new points are allocated. Once the pending period has passed and members still qualify for the new tier they will receive their new tier discount code.  

If it has been longer than the 35 days pending period and you still have not received your new tier discount code, please contact [email protected].