We are confident you will love your MERABI. However, if it isn't quite right, we have a simple returns process for you to follow!. To arrange a return, please visit the Returns Portal. Click the link to our Returns Manager page and select the website
Yes, please use our Returns Portal to get a reduced rate which is £5. Please note when using our Returns Portal you may need a printer for some options. Return and customs fees must be covered by the sender.
We will attempt to process all returns within 5-10 days of receipt. We will use this time to quality check each product thoroughly, ensure all tags are present and that the garment is in an acceptable and sellable condition. Once we have received and
Yes! We now offer exchanges for UK customers. If you need a different size or would like to exchange your item for another style, you can do so easily through our returns portal. Simply visit our Returns Portal to start your exchange. Please note:.
You can track the status of your return using the return tracking number via the selected courier's website. Once we receive your return, please allow 7-10 business days for refunds to be processed.
All orders placed online, need to be returned using our returns portal here. Please be aware, that we will not be able to accept returns in our London store for orders placed online. Store purchases can only be returned at the store.
If you encounter issues with the return portal, resulting in an inability to download or access your return label or QR code, please contact our support team immediately. We will provide you with the necessary return label or QR code via email to ens
At this time, we do not offer exchanges for customers in the EU or other international locations. We recommend returning your item for a refund and placing a new order for the desired size or style.